" Michele and I are so completely satisfied with this purchase. It is the second at your dealership and we were once again amazed at the professionalism and courtesy we were shown. On the day we took delivery on sales person, Lori, was extremely ill. She was a trooper though and out of a sense of duty waited for us to come in at 2:00pm so that she could personally be there to welcome us to our new GLK 350. Right after that she went home to get well. I only mention that because line item #10 above I answered it "N/... "